Using the Application Editor

Figure 1. Application Editor controls
The following list shows the controls that are available to you in the Application Editor. All changes you make to an application are saved immediately.
Note: As of V‑Spark 4.0, concurrent application editing by more than one user is not supported. Learn more: Known issues

  1. Remove category: to remove a category, select the "X" next to that category then confirm your choice by selecting "OK" in the window that appears. Each app must have at least one category.

  2. Change category name: to change the name of a category, select the Edit icon next to that category, type a new name into the window that appears, and confirm your changes.

  3. Add new category: to add a new category, select the blue "+" underneath the list of categories, type a new name into the window that appears, and confirm your change. Each level of an application can contain up to 10 categories.

  4. View Call Filter Help: if you have questions about how to use Call Filters or about how Call Filters affect application scoring, select the (?) for more information.

  5. Select speaker(s): when adding a new phrase, you can specify the side of the conversation to which the search phrase should apply. See Speaker phrases for more information.

  6. Add new phrase: to add a new search phrase, type it into the search bar at the top and select + to the right of the search box, or press the Enter or Return key on your keyboard. The new phrase will be added to the Include phrase list. To add a phrase to the Exclude phrase list, prefix it with a "-" (minus). See Speaker phrases for more information.

  7. Remove phrase: to remove a search phrase, simply locate the phrase you wish to remove from the list and select the x to the right of the search phrase tag.

  8. Upload phrases: to import speaker phrases and metadata filters to the current category, choose Upload phrases from the Options dropdown menu. See Using phrase and filter files for more information about file format.

  9. Download Phrases: to export speaker phrases and metadata filters from the current category, choose Download Phrases from the Options dropdown menu. See Using phrase and filter files for more information about file format.

  10. Add metadata filters: to add metadata filters, select Add filters from the Options dropdown, select the type of filter you wish to add, configure the filter settings, and select Add. See Metadata filters for more information.

  11. View Application Editor Help: if you have questions about how to use the Application Editor or about how application searches work, simply select the "Editor Help" option from the Options menu.

  12. Upload or Download application config: import or export an application's entire set of categories, phrases, and filters. See Using config files for more information about usage and file format.