SSH protocol is a secure communication method between computers, using SSH-key-pairs for data privacy and integrity. The SSH key pair consists of two related key files:

• A public key installed on the system that grants access (the server)
• A private key installed on the system requests access (the client)

A client administrator creates the keys, installs and secures the private key on the client system, and sends the public key to the server administrator for installation on the server system.

Medallia Experience Cloud uses SSH for file transfers when exporting and importing files. For information see Export files to a company-hosted SFTP server using SSH, Import with SFTP/FTP feeds using SSH, and Import with Feed Pulls using SSH.