Customers can now migrate to the new Medallia Digital survey form 2.0 using self-service. Survey form 2.0 is a complete technical and visual overhaul of the Digital Feedback experience.

Using the latest technologies and frameworks, the new survey form has been written from the ground up, resulting in a much smaller network footprint, optimized for speed and performance. Additionally the new survey form is WCAG 2.1 AA compliant.

Administrators can now refresh a group of survey forms in a single bulk operation. This makes it easier to ensure a property's survey forms are using the latest version of Medallia Digital without needing to manually resave each form in the Digital Command Center.

This is especially useful for example when a new feature is enabled for the property, which can require saving all forms to ensure they are updated with the feature, or when a change is made in the Experience Cloud configuration which requires forms to be resaved.

The SDK's initialization process has been optimized and now includes a retry mechanism for scenarios when there is no internet connection.

The voice-over announcement for feedback submission can now be turned off by demand.

The SDK's initialization process has been optimized and now includes additional unique errors. See details here.

In Digital Command Center, the new design of the native alert page is now available for all Digital properties.

In Digital Command Center, the new design of the form settings page is now available for all Digital properties.