Medallia as Identity Provider
Integrations > Security > Outbound SSO > Medallia as Identity Provider
In some instances, Medallia Experience Cloud is an SSO identity provider (IdP) that authenticates users when they connect to an external service provider (SP). Such as when users navigate to the Knowledge Center (an SP) from Admin Suite. In this case, Experience Cloud is providing Outbound SSO.
There is one IdP configuration for each SSO protocol, and optionally one for instance-specific configurations. Each configuration has these properties.
Important: Do not change any of the settings of the default configurations without first consulting with Medallia because you might break internal communications.
Note: Every Medallia Experience Cloud instance+company has unique SAML metadata. To learn the metadata defined for a company instance, use this URL: https://<instance host name>/<company>/samlIdpMetadata.
Properties
- IdP Name
- (Required) Name of this IdP to present on the sign-in page and in the configuration list of IdPs. This name is the one selected in the outbound Service Providers configurations.
- Description
- Description of this IdP configuration for documentation purposes. This text does NOT appear on the sign-in screen.
- SSO Protocol
- SSO protocol for this IdP. At this time only SAML is supported.
- IDP Profile Type
- The type of IdP profile. Use Generic because it is the only option currently supported.
- Issuer
- The URL to the Experience Cloud IdP server.
- SSO Endpoint
- The URL the service provider uses to submit SP-initiated SSO requests to Experience Cloud. Restriction: This URL is currently only used internally by Medallia applications. External SP-initiated SSO is not supported.
