How to import CA root certificates
SSL.com certificates for Mindful.
Last updated March, 2025
Mindful uses SSL.com to provide CA trusted root and intermediate certificates. Download CA root and intermediate certificates from the Medallia CDN.
Session Border Controller (SBC) configuration
For instructions on importing the certificates, see the Mindful integration guide related to your SBC platform.
Genesys Cloud CX
Genesys Cloud CX officially supports the SSL.com certificates used by Mindful.
Twilio
Twilio does not perform any certificate validation when using TLS with Mindful, so no change is needed in Twilio configuration.