How to import CA root certificates

SSL.com certificates for Mindful.

Last updated March, 2025

Important: The SSL.com certificates are expected to take effect on May 22, 2025. For instructions before then, see How to update CA root certificates.

Mindful uses SSL.com to provide CA trusted root and intermediate certificates. Download CA root and intermediate certificates from the Medallia CDN.

Session Border Controller (SBC) configuration

For instructions on importing the certificates, see the Mindful integration guide related to your SBC platform.

Genesys Cloud CX

Genesys Cloud CX officially supports the SSL.com certificates used by Mindful.

Five9

Five9 officially supports the SSL.com certificates used by Mindful.

Twilio

Twilio does not perform any certificate validation when using TLS with Mindful, so no change is needed in Twilio configuration.