List of required IP addresses and domains for allow-listing

Medallia Agent Connect uses specific IP addresses and web domains to communicate with your system, to ensure that all team members and customers can send and receive the required communications.

The most important address to allow is the Agent Connect IP address and platform domain, which are used for all communication between Agent Connect users and the platform.

Email delivery

The following IP and email addresses must be allowed to ensure email deliverability to all users. These include but are not limited to welcome emails, profile setup emails, and password resets.

198.2.180.76

Outbound email delivery

company@stellaconnect.net or a custom domain configured by the Agent Connect team

Surveys are sent from here

admin@stellaconnect.net

System communications, such as password resets, are sent from here

replies@stellaconnect.net

When people reply to survey requests instead of completing the survey, Agent Connect sends a forward email from here to the email address specified in the Forward email to field on the Company Info page.

Domains

The following domains must be allowed to ensure correct platform operation by your users:

*.stellaconnect.net

Agent Connect platform access

*.cloudfront.net

Asset CDN (rendering images, loading Javascript, etc.)

*.typekit.net

Asset CDN (fonts)

*.cloudinary.com

Asset CDN (brand logos and employee profiles)

s3.amazonaws.com

Agent Connect web assets

google-analytics.com

Agent Connect usage monitoring so we can improve the features we build

*.srvys.io

Medallia-owned domain for previewing surveys

link.stellaconnect.net

Survey (to preview and test internally)