Seismic Learning (Lessonly)

Use Seismic Learning content to enhance 1:1 coaching sessions.

Integrating Seismic Learning (formerly Lessonly) with ​Medallia Agent Connect​ enables team leaders to link learning and development content from Seismic Learning directly into ​Agent Connect 1:1 sessions. Team members and coaches can discuss metrics, identify opportunities to improve, create development plans, and select Seismic Learning content to supplement coaching sessions.

For more information about ​Agent Connect 1:1s, see 1:1 Meeting Management. For more information about Lessonly, visit the Lessonly website.

Integrate Seismic Learning with Agent Connect

Note: ​Agent Connect 1:1 coaching must be enabled for your organization to integrate with Seismic Learning. You must also have a Seismic Learning subscription to complete the integration and open Seismic content.

  1. Open the Integrations page (Settings > Integrations). ​

  2. Click ​Connect Lessonly​.​

    image of the connect lessonly button

  3. In the Connect with Lessonly dialog box, enter your ​Seismic Learning Subdomain​ and ​Seismic Learning API Key​, then click ​Connect​.​

    example of entering a subdomain and API key

  4. In the dropdown menu, select one of the following visibility permissions for Seismic Learning content, then click ​Update​:

    • Public Only​ — Only lessons set as publicly available will appear in Agent Connect.

    • ​​​​Public and Private​ — Both public and private lessons will appear in ​Agent Connect.

      example of public access settings

Use Seismic Learning with 1:1s

After the integration is complete, you can add Seismic Learning content to 1:1s via this steps below.

Click ​Add New​ in the Lessons section of any 1:1 session to search for Seismic Learning content, then click one or more lessons to add them to the session.

example of adding a lesson through agent connect

Added content is available to the team member and coach directly in the session. Click a tile to open that content.

example lessonly tiles
Tip: It is possible to add Lessonly content to a 1:1 session with a team member who does not have permission to access that content inside of Seismic Learning.