View user profile status to complete the registration process.

Every profile has a state that indicates the condition of the profile.

• Active — The user has signed in to Agent Connect, and has an approved profile. The user is ready to send feedback requests to customers.

• Pending Review — The user has signed in to Agent Connect and has submitted a profile for approval. You must approve these profiles before the user can send feedback requests to customers.

• Confirmed — The user has signed in to Agent Connect but has not completed the profile. Remind the user to get started.

• Unapproved — The profile is not valid. The user has not signed in and the profile is missing required information.

• Deactivated — The user's account has been deactivated. The user can no longer sign in to Agent Connect.

• (blank) — The user has never signed in to Agent Connect.

The status is shown on the Manage Team page: