Learn how dates and times are determined in dashboard filtering.

Within your Medallia Agent Connect account there are many places to gather data on the performance of your team. Date filters are included to narrow down the timeframe you're looking for.

You may notice that sometimes the number of responses on your Company Trends page does not match the number of responses in your export that contains only requests, for example. Below is a breakdown of the different ways these filters interact with your data.

Dashboards — Filter by a survey's created_at date/time (the date and time the survey was created and sent to the customer)

Exports

• When exporting only requests with responses, we will use the responded_at date/time (the date and time at which the customer initially responded to the survey).

• When exporting all requests, we will use the created_at date/time (the date and time the survey was created and sent to the customer).

Stream

• The date/time listed on each survey response card will show the responded_at date/time.

• When you filter the stream to a date range, it will use the created_at date/time