Automate survey delivery and obtain detailed records via API.

Requests API

Medallia Agent Connect provides robust integration capabilities through standardized fields, allowing you to send CRM information directly to Agent Connect via our Requests API. This enables reporting, filtering, custom marketing links, and more within your surveys.

The Requests API automates customer feedback requests while preserving agent workflows. With minimal development effort, systems can trigger feedback requests automatically. The API manages validations, suppression periods, and unsubscribe requests. You can monitor requests and any errors via the API status pages, as well.

Data Return APIs

Agent Connect provides Data Return APIs to retrieve detailed records programmatically for use in other applications. The following items can be retrieved via API:

• Feedback survey responses
• QA Reviews
• QA Audits
• QA Calibrations

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