Agent Connect

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Agent Connect

Agent Connect Contents

Welcome to Agent Connect!

1:1 coaching

API

Requests

Create a standard feedback request

Create a service recovery request

Custom properties

Request from any system

Sample call structures

Trigger requests and best practice business rules

Troubleshooting and maintenance

Company Info page

Customer feedback and the Stream

FAQs

Security policies and controls

Integrations

Quality Assurance (QA)

Release notes

Reports and dashboards

Rewards and recognition

Status page

Surveys

System requirements

Team member resources

Technical support

User management

Requests

The Requests API allows you to submit Feedback and service recovery requests. Use the sidebar to locate endpoint definitions and authentication instructions.

Last updated: February 25, 2026

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