ServiceNow ITSM Connector
About the App
Xchange Listing | ||
Description | Medallia for ServiceNow ITSM enables organizations to transform the IT experience by driving visibility, intelligence, and action to optimize the performance of your IT organization and the systems they provide. By capturing feedback via email-to-web, slack, video, audio, or text after incident closure, organizations gain a clearer picture of how their employees are doing in-the-moment. With Medallia’s real-time feedback capture and AI-powered text-analytics, IT and service teams can accelerate support issue identification, reduce recurring case volume, and increase employee satisfaction. Medallia for ITSM enables organizations to drive operational excellence and maximize the value of strategic investments by continuously evaluating the performance and quality of IT service delivery, software systems, hardware infrastructure, and the vendors that provide and support them. | |
Prerequisite | 3rd Party - Service Now ServiceNow Connector App | |
Whats Included | • A managed solution that seamlessly integrates with ServiceNow ITSM • Trigger feedback (email-to-web, SMS, video, or other) directly after a service incident. • Sync experience data back into ServiceNow to ensure users can work from their system of engagement. • Re-open objects in ServiceNow that are not considered resolved. | |
Effort Size | M | |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the ServiceNow ITSM Connector BPP, including data integration specifications, playbooks, and overview decks, available in Google Sheet, Excel, and PDF formats.
Document Name | Google Drive | Excel | PPT | |
ServiceNow ITSM Connector External Playbook | N/A | |||
ServiceNow ITSM Connector Data Dictionary | N/A |
