Medallia Digital Mobile SDK 4.0.0 (Android)

Released starting 16th March 2022

Digital SDK supports these operating systems:

Release highlights

Important: Please update the allowed Medallia domains to include the below (in addition to existing):
  • Medallia CX Journeys domain: https://api.cooladata.com

  • If the Media Capture question is being used, Medallia LivingLens domains:

    • Link 1 (API Domain)

      US/EU: https://app.livinglens.tv

      CAN: https://app-ca.livinglens.tv

      AU: https://app-au.livinglens.tv

      Colo: https://app.us4.livinglens.medallia.com

    • Link 2. (Upload Domain)

      US: https://media-upload-us.livinglens.tv/

      EU: https://media-upload-eu.livinglens.tv/

      CAN: https://media-upload-ca.livinglens.tv/

      AU: https://media-upload-au.livinglens.tv/

      Colo: https://media-upload-us2.livinglens.tv/

  • Introducing the Close Engagement API that lets apps programmatically close any active on-screen Medallia Digital SDK interface, to provide full control of an application and its business logic.

  • The Feedback Listener or Feedback Delegate can now capture additional content from the collected feedback record within the app experience. All question types available for display in the Digital In-App survey can now be listened to.

  • Seamless Dark Mode Support is now available for Native SDK Components:
    • Supported for banners, native alerts, thank you prompts, survey form header
    • All of the above's Digital Command Center customization menus now include dedicated dark mode color fields
    • Applicable to both App Ratings and Surveys
    • Seamless swap of feedback survey forms to dark mode is not supported (excluding the form header), and should be handled with Custom CSS using the "Media Query" function
    • A new API named "UpdateCustomAppearance" provides the ability to override the SDK default of mobile OS appearance mode with the current mode to which the app is set. (just like the UpdateCustomLocale API for displaying languages)
    • Easily preview dark and light modes in the Digital Preview App and Digital Command Center. This includes the newly introduced native alert command center live preview!

  • 1 to 7 scale questions are now available in the Digital Survey Builder for all customers in all offering types.

    Digital In-App Android and iOS Rating components responsiveness have been improved.

  • The "email" question type that was introduced to Digital In-App as part of the new Digital Survey Design can now be exported and imported for translation.

Android

  • Updated operating system support to API 21 / OS 5.0 and above

    • API versions lower than 21 return an SDK initialization error
    • minSdkVersion remains API 16 / OS 4.1 to support lower API versions compile

  • App Rating now supports Android's direct in-app feature:

    • SDK direct handling of the Google Play "In-App Review" API
    • Does not require engineering effort, support of this capability is completely self-service from the Digital Command Center
    • SDK intercepts do not display when enabled (direct Android prompt display)
    • SDK targeting, quarantine, and session logic is used and leveraged
    • Android API limitations automatically apply
    • Supported for Android native apps, and React Native and Cordova plugins

  • All Listener APIs are now upgraded, which ensures the APIs are backwards compatibile. This is a breaking change to our Listeners and requires a very minor integration change (naming convention only) if you are currently using them.

  • Native Alert Intercepts - Automatically upgraded to new Android design material (purple). All other colors can be manually customized (Forms, Banners, Thank You Prompts) per survey.

  • You can now remotely disable or enable Zoom or Pinch of Digital In-app Android surveys.

Resolved issues

  • When using the new Digital Survey Design, the Digital Mobile SDK debug logger API did not output logs.

  • In Digital Command Center, fixed inconsistencies when overriding a previously uploaded image to Thank You Prompt.

  • The "X" button of the Thank You Prompt was not properly displayed when the survey feedback title was empty.

  • Setting the "isCsat" flag in the Digital Command Center would sometimes not apply.

  • In the Digital Command Center, non-admin users were not able to view and access files in the Reusable Resources Library.

  • Using a radio button ID based on only numbers could result in feedback being missed by Medallia Experience Cloud.

  • When 2 invitation trigger based surveys were targeted with a different time in session rule, the targeting mechanism always used the first survey rule configuration for both surveys.

Android

  • In certain situations, rating emoticons would not be properly displayed when using Xiaomi Redmi 6A running on Android OS 8.1.0.

  • When using Google Pixel 5, fixed the banner intercept screen location.

  • Fixed accessibility issue when talkback was on and a banner was configured, the invitation buttons were missing.