Side-by-side

Side-by-side presents a group of separate questions, where each question is a combination of a row and a column, allowing to add different content for each of them. As opposed to Matrix, each column in a Side-by-side element can have its own set of choices, which can be of different type and have its own visualization. The following example asks survey takers to rate three products (Website, Store and Call center), where each has its own choices presented in completely different formats (scale - radio button-, dropdown, and text entry).

Side-by-side asks 'How would you rate each of the different products?' allowing for setting different choice set items for each column.

For more information, see Survey content.

For more information about configuration details, see Questions and Choice sets.

In reports, you can show the distribution of responses to each choice set item, displaying the percentage of responses for each item. For more information, see Matrix Question.

Restriction: Side-by-side only works when using v7 designs. You can't add it to Question libraries nor randomize it.

Questions (Rows)

Side-by-side questions are a combination of the content in rows and columns. To add a new row, click the bottom row under Questions (Rows), and type in your question content. Click More vertical icon. the question menu to reveal the actions for each row.

Question text (Rows) displays Website, Store, and Call center as options.

Question (rows) menu

These properties apply to each row individually:

Add display logic
Allows for choosing when to display the row. See Content logic for more information.
Remove row
Deletes the row.

Question (row) options

This property customizes all the questions (rows):

Randomize rows
Rows appear in random order when survey takers are responding the survey. This is helpful to remove order bias when survey takers choose from a list of things they liked or disliked. To exclude a row from that randomization, click the pin icon in the row.

Questions (Columns)

Side-by-side questions are a combination of the content in rows and columns. To add a new column, click the bottom row under Questions (Columns), and type in your question content. Click More vertical icon. the question menu icon to reveal the actions for each column.

Question text (Columns) show What to improve?, Rate the service experience, and Comments as options.

Question (column) menu

These properties apply to each column individually:

Add display logic
Allows for choosing when to display the column. See Content logic for more information.
Remove column
Deletes the column.

Question (column) options

This property customizes all the questions (columns):

Randomize columns
Columns appear in random order when survey takers are responding the survey. This is helpful to remove order bias when survey takers choose from a list of things they liked or disliked. To exclude a column from that randomization, click the pin icon in the row.

Question (column) choice set

Column choice sets can take different forms depending on the way you would like survey takers to see the choice set items.

Choice set for the 'Comments' column is of Text type, visualized as Single line.

Choice set type

Scale
Option scale the survey taker can choose from. The scale can take different kind of visualizations, as well as display several ranges types and labels.
  • Range — It displays numeric and sequence numbers incremented by 1, using a 0 to 10 range by default. Choose from the following available ranges:

    • 0-10 — Range goes from 0 to 10.

    • 1-3 — Range goes from 1 to 3.

    • 1-5 — Range goes from 1 to 5.

    • 1-7 — Range goes from 1 to 7.

    • 1-10 — Range goes from 1 to 10.

    • Custom — This lets you define your own range, starting from 0 or 1 up to 15.

    • Add N/A as a choice — Places a Not Applicable option at the end of the scale.

  • Labels — Labels are optional anchors added to the scale, making its meaning less ambiguous by placing these on the end points of the scale. Available labels include:

    • Not at all likely - Extremely likely.

    • Not at all satisfied - Extremely satisfied.

    • Do not agree at all - Completely agree.

    • Custom — This lets you define your own labels and the position you would like to place them. For example, when grading a experience using 'Excellent', 'Very good', 'Good', 'Poor', 'Bad'. Be aware of the phrasing on the anchors, as it affects responses.

Custom list - Choose one
Allows the survey taker to select one choice set item for each question.
Custom list - Choose many
Allows the survey taker to select multiple choice set items for each question.
Text
Allows the survey taker to enter some text as choice set item.

Visualization type

Based on the Choice set type selected, choice set can be displayed in different ways:

Numeric
Only for Scale choice set type. The scale shows a range of numbers the survey taker must choose from.
Star
Only for Scale choice set type. The scale shows starts instead of numbers the survey taker must choose from.
Radio button
Only for Scale choice set type. The scale shows radio buttons the survey taker must choose from, but no numbers.
Dropdown
It shows a series of possible answers survey takers can select from a dropdown field.
Single line
Only for Text choice set type. Survey takers can enter one-line input.
Multi-line
Only for Text choice set type. Survey takers can enter a longer input.