Action Plans from Reporting

Launching Action Plans from reporting modules lets you trigger and manage strategic initiatives directly from your data insights. Instead of navigating away to the Action Plans page, you can create plans with a single click, ensuring they are automatically linked to the specific metrics, topics, or themes that triggered them.

Restriction: This feature is inactive by default. Ask your Medallia expert to file a Feature activation request with Medallia Support.

Access Action Plans from reporting modules

To activate and manage how users interact with Action Plans within reporting modules, do the following:

  • Grant role-level permissions — Navigate to the role configuration in Admin Suite and turn on the Enable Action Plans for Reporting Modules reporting permission. For more information, see Reporting permissions.

  • Enable the feature flag

  • Set the Action Plans Anywhere reporting property — In the module-level configuration, use the Disable Action Plans Anywhere checkbox to activate or deactivate Action Plans from Reporting.

Launch Action Plans from reporting modules

When you launch a plan from a report, the system automatically transfers critical information to save time and improve accuracy:

  • Automatic descriptions — the plan description automatically includes the name of the originating module and the specific score, theme, or topic that triggered the plan.

  • Driver and topic mapping — any reporting score or Text Analytics (TA) topic enabled in your configuration maps directly to the plan's driver or theme fields.

  • Contextual linking — each plan includes a Linked Modules field with a hyperlink that lets you jump back to the original report with the same filters applied.

  • Metric tracking — the system captures and stores the specific calculation, time period, and filters used at the moment of creation for future outcome analysis.

To launch the Action Plans dashboard, clickAction plan iconwhen active in the reporting module as follows:

Launching Action Plans from a reporting module

From line or bar charts, or from a cell in a table, to launch the Action Plans dashboard, select an anchor in a chart or a cell in a table:

Launching Action Plans from a line chart in the Scores Over Time reporting module

A side panel opens to the right displaying the following menu:

Action Plans main menu in Reporting

Supported reporting modules

The following reporting modules include the ability to launch Action Plans from Reporting:

Use Action Plans in Reporting

You can initiate action planning from within your dashboards to reduce manual data entry and maintain context. The system supports these activities directly from supported modules: