Recovering your forgotten password

How to reset a forgotten password using a desktop device.

If you have forgotten your password, you can reset it at any time.
Note: For security and privacy reasons, Medallia Ideas Community Owners, Administrators or Moderators cannot see your password or reset it for you.
  1. Click Forgotten your password on the sign-in / registration screen of your community.
    Sign-in screen with 'Forgotten your password' link
  2. Enter the email address with which you created your Medallia Ideas account, and enter the captcha text.
    Password reset form with field for email address and a captcha text field
  3. Click Send Reminder.
    An email will be sent to your address. If you haven't received the password reset email within 15 minutes, check your spam/junk folder.
  4. Follow the instructions in the email to reset your password.
Your new password is now in effect; use it the next time you sign in.