(9.0+) Cisco

Settings per segment particular to Cisco integrations.

Use CVP

Requires restart

DescriptionValues

Set to ON in order to use Cisco CVP as an IVR.

  • Sets TotalIVRPorts and OutboundAvailablePorts to 9999,
  • Stores the Phone Number and CallId in a map, in order to pass them back to ICM and CVP, and
  • Stores off all Peripheral Variables using a router call key to be reattached when Virtual Hold places the callback.

ON / OFF

Default: OFF

Store ICM Router Key

Requires restart

DescriptionValues
  • Only used with GlobalCall IVR systems
  • Only applies to Outbound calls when an AppGW VH_Attach message is received without the VirtualHold call id in Call Variable 9.

In the response back to ICM, the message will contain a value for the CustomerProvidedDigits attribute of the message.

The value will be the RouterCallKeyDay, RouterCallKey, and the dialed number for the call, separated by the | character.

ON / OFF

Default: ON