(9.0+) Call Event Safeguards

Unused Interaction Expiration

Requires restart

DescriptionValues
An Unused Interaction will expire if the state does not change from InteractionCreated in this time frame. Setting is measured in seconds.

Valid: 1 - 50400

Default: 15

Queued Event Threshold for New Call

Requires restart

DescriptionValues
The number of seconds that must pass between two queued events before they are assumed to be two different calls.

Valid: 00:00:00 - 01:00:00

Default: 00:00:05

Call States to Ignore TIAL Events

Requires restart

DescriptionValues
This comma-delimited string represents the call states in which TIAL events will be ignored in order to prevent problematic call re-association.

Valid:

  • None
  • FIFO Call
  • Scheduled Call
  • Both

Default: None