(9.0+) Dial by Extension
Dial by Extenstion allows the caller to enter a phone number and, separately, an extension.
These settings control how the system deals with callers who are behind a company switchboard or PBX.
Enable
Allows callers to input an extension or department number.
| Setting | Function |
|---|---|
| Disabled (default) | Play no extra prompts |
| Extension required | Play prompt requiring extension |
| Department required | Play prompt requiring department |
| Extension optional | Play prompt requesting extension |
| Department optional | Play prompt requesting department |
| Extension/ Department optional | Play prompts requesting extension or department |
Include Extension Terminator
| Description | Values |
|---|---|
| Dial a terminator digit after the extension/department number on outbound calls to let the caller's IVR know that the entry is finished. |
Valid: ON / OFF Default: OFF |
Extension Terminator
| Description | Values |
|---|---|
| Sets the terminator digit when the Include Extension Terminator value is ON. |
Valid: # or * Default: # |
Delay Between Dialing and Extension
| Description | Values |
|---|---|
| The number of seconds the system pauses between receiving the first positive voice detection and dialing the extension number. |
Valid: 00:00:00 - 00:03:00 Default: 00:00:03 |
Delay Between Extension and Hailing
| Description | Values |
|---|---|
| The number of seconds the system pauses between dialing the extension number and receiving the second positive voice detection before playing the hailing prompts. |
Valid: 00:00:00 - 00:03:00 Default: 00:00:03 |
