(9.0+) Dial by Extension

Dial by Extenstion allows the caller to enter a phone number and, separately, an extension.

These settings control how the system deals with callers who are behind a company switchboard or PBX.

Enable

Allows callers to input an extension or department number.

SettingFunction
Disabled (default)Play no extra prompts
Extension requiredPlay prompt requiring extension
Department required Play prompt requiring department
Extension optionalPlay prompt requesting extension
Department optionalPlay prompt requesting department
Extension/ Department optionalPlay prompts requesting extension or department

Include Extension Terminator

DescriptionValues
Dial a terminator digit after the extension/department number on outbound calls to let the caller's IVR know that the entry is finished.

Valid: ON / OFF

Default: OFF

Extension Terminator

DescriptionValues
Sets the terminator digit when the Include Extension Terminator value is ON.

Valid: # or *

Default: #

Delay Between Dialing and Extension

DescriptionValues
The number of seconds the system pauses between receiving the first positive voice detection and dialing the extension number.

Valid: 00:00:00 - 00:03:00

Default: 00:00:03

Delay Between Extension and Hailing

DescriptionValues
The number of seconds the system pauses between dialing the extension number and receiving the second positive voice detection before playing the hailing prompts.

Valid: 00:00:00 - 00:03:00

Default: 00:00:03