(9.0+) Avaya UUI
The Avaya UUI section controls what call information - including data capture and treatment decision - is passed to the On-Premise Callback system.
Settings apply to the entire system, not per queue.
Read Segment from UUI
Requires restart
Description | Values |
---|---|
| Valid: ON / OFF Default: OFF |
Starting Position in UUI
Requires restart
Description | Values |
---|---|
| Valid: 1 - 128 Default: 1 |
Length
Requires restart
Description | Values |
---|---|
| Valid: 0 - 128 Default: 0 |
Attached Data Capture for Reporting
Requires restart
- For TIAL Avaya TSAPI
- These settings apply to the entire system, not per queue.
- Available for both voice and Platform Toolkit calls.
- Enables the extraction of a substring out of the Avaya UUI data.
The substring is stored to the ThirdPartyInteractionData table in the Reporting database (VHT_RPT).
Virtual Hold CallID, data name and value are joined with the existing QDump table providing extra data for reporting.
Description | Values |
---|---|
Enables or disables the Attached Data Capture for Reporting functionality. | Valid: ON / OFF Default: OFF |
Data Name
Requires restart
Description | Values |
---|---|
Enter a name for the ThirdPartyInteractionData. | May contain alphanumeric characters or spaces. |
Starting Position in UUI
Requires restart
Description | Values |
---|---|
| Valid: 1 - 128 Default: 1 |
Length
Requires restart
Description | Values |
---|---|
| Valid: 1 - 128 Default: 1 |
Pass Treatment Decision Through UUI
Requires restart
Description | Values |
---|---|
| Valid: ON / OFF Default: OFF |
Starting Position of Call Type Indicator
Requires restart
Description | Values |
---|---|
The user can configure the Starting Position of the Call Type Indicator value string in the UUI table. | Valid: 1 - 128 Default: 1 |
Call Type Indicator - Treatment Needed
Requires restart
Description | Values |
---|---|
| Valid: 0 - 9 Default: 0 |
- The Starting Position of Call Type Indicator must be specified in order for this setting to work.
- Call Type Indicators must not match, but can match with Starting Position setting.
Call Type Indicator - Untreated
Requires restart
Description | Values |
---|---|
| Valid: 0 - 9 Default: 1 |
- The Starting Position of Call Type Indicator must be specified in order for this setting to work.
- Call Type Indicators must not match, but can match with Starting Position setting.
Call Type Indicator - Holding
Requires restart
Description | Values |
---|---|
| Valid: 0 - 9 Default: 2 |
- The Starting Position of Call Type Indicator must be specified in order for this setting to work.
- Call Type Indicators must not match, but can match with Starting Position setting.
Call Type Indicator - Callback
Requires restart
Description | Values |
---|---|
| Valid: 0 - 9 Default: 3 |
- The Starting Position of Call Type Indicator must be specified in order for this setting to work.
- Call Type Indicators must not match, but can match with Starting Position setting.
Use eContact EDU on Callback
Requires restart
Description | Values |
---|---|
| Valid: ON / OFF Default: OFF |