(9.0+) Avaya UUI

The Avaya UUI section controls what call information - including data capture and treatment decision - is passed to the On-Premise Callback system.

Settings apply to the entire system, not per queue.

Read Segment from UUI

Requires restart

Description Values
  • reduces the number of VDNs required for integration with Avaya TSAPI.
  • When set to ON, the system will use a substring from the Avaya field to determine which segment and queue the call belongs.
  • When set to OFF, the system will only use the existing Avaya TSAPI behavior: responding to route request based on the Entry VDN, rather than the UUI field.

Valid: ON / OFF

Default: OFF

Starting Position in UUI

Requires restart

Description Values
  • Configures the starting position of the sub string to extract from the Avaya UUI data.
  • Read Segment from UUI must be set to ON.

Valid: 1 - 128

Default: 1

Length

Requires restart

DescriptionValues
  • Configures the total length of the sub string that is extracted from the Avaya UUI data
  • Read Segment from UUI must be ON.

Valid: 0 - 128

Default: 0

Attached Data Capture for Reporting

Requires restart

  • For TIAL Avaya TSAPI
  • These settings apply to the entire system, not per queue.
  • Available for both voice and Platform Toolkit calls.
  • Enables the extraction of a substring out of the Avaya UUI data.

The substring is stored to the ThirdPartyInteractionData table in the Reporting database (VHT_RPT).

Virtual Hold CallID, data name and value are joined with the existing QDump table providing extra data for reporting.

DescriptionValues

Enables or disables the Attached Data Capture for Reporting functionality.

Valid: ON / OFF

Default: OFF

Data Name

Requires restart

DescriptionValues
Enter a name for the ThirdPartyInteractionData.May contain alphanumeric characters or spaces.

Starting Position in UUI

Requires restart

DescriptionValues
  • Configures the starting position of the sub string to extract from the Avaya UUI data.
  • Attached Data Capture for Reporting must be set to ON.

Valid: 1 - 128

Default: 1

Length

Requires restart

DescriptionValues
  • Configures the total length of the sub string that is extracted from the Avaya UUI data.
  • Attached Data Capture for Reporting must be set to ON.

Valid: 1 - 128

Default: 1

Pass Treatment Decision Through UUI

Requires restart

DescriptionValues
  • Used to pass information regarding whether a call should receive treatment,
  • When set to ON, Queue Manager and VXML Interaction Server write Call Type Indicators into the Avaya UUI Field.
  • Call Type Indicators are written into the configured position in the UUI field and can be used in vector scripts to determine what type of call it is.

Valid: ON / OFF

Default: OFF

Starting Position of Call Type Indicator

Requires restart

DescriptionValues
The user can configure the Starting Position of the Call Type Indicator value string in the UUI table.

Valid: 1 - 128

Default: 1

Call Type Indicator - Treatment Needed

Requires restart

Description Values
  • Callback will write this digit in the UUI field of a call it determines should receive Callback treatment.
  • Callback makes this evaluation when it receives an adjunct route request on an incoming extension with treatment type 12.
  • The vector uses this value to determine whether a call should be routed to the IVR.

Valid: 0 - 9

Default: 0

Note:
  • The Starting Position of Call Type Indicator must be specified in order for this setting to work.
  • Call Type Indicators must not match, but can match with Starting Position setting.

Call Type Indicator - Untreated

Requires restart

DescriptionValues
  • Specify the digit set for calls that are not treated (i.e., standby, under threshold, purge).
  • Callback also makes this evaluation when it receives an adjunct route request on an incoming extension with treatment type 12.
  • In this configuration, this value would act as the opposite of the Call Type Indicator - Treatment setting.

Valid: 0 - 9

Default: 1

Note:
  • The Starting Position of Call Type Indicator must be specified in order for this setting to work.
  • Call Type Indicators must not match, but can match with Starting Position setting.

Call Type Indicator - Holding

Requires restart

DescriptionValues
  • Specify a string that Callback will write in the UUI field of a holding call.
  • The vector uses this value to determine if this call is holding.
  • If value is set to 0, Callback does not add anything.

Valid: 0 - 9

Default: 2

Note:
  • The Starting Position of Call Type Indicator must be specified in order for this setting to work.
  • Call Type Indicators must not match, but can match with Starting Position setting.

Call Type Indicator - Callback

Requires restart

DescriptionValues
  • Specify a string that Callback will write in the UUI field of a callback.
  • The vector uses this value to determine if this call is a callback.
  • If value is set to 0, Callback does not add anything.

Valid: 0 - 9

Default: 3

Note:
  • The Starting Position of Call Type Indicator must be specified in order for this setting to work.
  • Call Type Indicators must not match, but can match with Starting Position setting.

Use eContact EDU on Callback

Requires restart

DescriptionValues
  • Causes Queue Manager to perform an HTTP lookup to an Avaya IC WebChannel server to occur for UUI_Data for all callbacks.
  • Otherwise, any existing application data (eDU, UUI_Data) that existed when the call originally arrived at Queue Manager are always reasserted on callbacks by default.

Valid: ON / OFF

Default: OFF