(9.0+) Genesys
Settings per segment particular to Genesys integrations.
Get ANI from KVP
Requires restart
Description | Values |
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When set to ON, the On-Premise Callback system retrieves the ANI from one of the Genesys KVPs on the call. | Valid: ON / OFF Default: OFF |
KVP Name for ANI
Requires restart
Description | Values |
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| Valid: Any string Default: ANI |
This setting is only used in Genesys environments.
Enable Predictive Plus
Description | Values |
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Creates a virtual call on a Genesys virtual route point for each callback, allowing Genesys StatServer to be aware of these calls. | Valid: ON / OFF Default: OFF |
Use Diverted for Agent Answered
Description | Values |
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| Valid: ON / OFF Default: ON |
Use Diverted on Queuing DN
Description | Values |
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| Valid: ON / OFF Default: OFF |
Use TransferCall Function
Requires restart
Description | Values |
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Determines whether Callback uses the Genesys TransferCall function call. | Valid: ON / OFF Default: OFF |
Milliseconds Delay before Transferring to Priority Queue
Requires restart
Description | Values |
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Length of time to wait before transferring a call to the callback queue when using the Genesys Screen Pop Adapter. | Valid: 0 - 99999 Default: 0 |