(9.0+) GlobalCall IVR
An Interactive Voice Response (IVR) is a menu system that identifies, divides, and routes callers to the correct agent on your team.
Default Transfer Location
Requires restart
- Where a call will route if the IVR cannot find the location to transfer the call.
- Select from available queues.
IP IVR Type
Requires restart
Description | Values |
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If using our Dialogic HMP IVR, this specifies the HMP IVR environment. | Valid
Default: None |
DTMF Mode
Requires restart
Description | Values |
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With HMP SIP, you can choose Inband (1), RFC2833 Receive Only (2), RFC2833 Full Duplex (3) DTMF passing. | Valid
Default: Inband |
Protocol for SIP Control Packets
Requires restart
Description | Values |
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Determines the protocol that the GlobalCall IVR will use when sending SIP control packets. | Valid
Default: UDP |
IVR Usage Order
Requires restart
Description | Values |
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Specifies the algorithm used to select an IVR to make a callback. | Valid
Default: In Order |
Maximum IVR Down Count
Requires restart
Description | Values |
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If more IVR's are down than this amount, the Callback system stops routing calls to any IVRs. When the IVR preference for callbacks is most lines available, it could fail to dial a callback. | Valid: 0 - 999 Default: 0 |
Prefer Original IVR
Requires restart
Description | Values |
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Specifies whether Queue Manager attempts to make a callback from the IVR that took the original inbound call in a multiple-IVR configuration. | Valid: ON / OFF Default: OFF |
Post Call Delay in Milliseconds
Requires restart
Description | Values |
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Length of time that an outbound IVR line remains idle after completing a callback before it starts a new one. | Valid: 0 - 99999 Default: 250 |