(9.0+) Computer Telephony Integration (CTI)

How the Callback system connects with a telephony platform. This is about the connection itself.

Transfer Method

Requires restart

DescriptionValues
Determines whether a CTI transfer or a Flash Hook transfer is used by Callback when sending calls from one route point to another.

Valid: CTI Transfer, Flash Hook Transfer

Default: CTI Transfer

Maximum Attempts for Device Registration

Requires restart

DescriptionValues
Determines the maximum number of retries when a device assignment fails.

Valid: 0 - 99

Default Value: 3

Delay to Retry Device Registration

Requires restart

DescriptionValues
The length of time the system waits before retrying to assign a device.

Valid: 00:00:00 - 01:00:00

Default: 00:01:00