Timeline element type

Surveys are no longer snapshots but tend to stay live for longer periods of time. This is why it becomes important to see the evolution of results over time. The timeline element makes it possible to track an aggregate value over time (such as the average satisfaction, NPS, respondent count, Net Sentiment Score etc.) grouped by a selected period (day, month, quarter, year).

Timeline.

If you want to limit the dates covered, use a filter.

Timeline.

To add a timeline element to your report, complete the following steps:

Edit an existing report or create a new report.
Add an element.
Select Timeline on the Element type tab.
Select the data source for which you want to create a timeline.

The element is now added to your report.

Changing the report period

By default, the timeline will show the results in the most optimal reporting period for your type of data source.

Change this reporting period by following these steps:

Select the timeline element (or create a new one).
Select the Settings tab.
Select the desired period in the Period dropdown. The element will be updated immediately.

Report period.

Comparing multiple data sources

You can compare two or more data sources over time. This allows you to see, for example, whether or not your company's average satisfaction score is linked or not to the average number of issues reported to your support team.

To see these results in the same chart, add an extra data source to an existing timeline by completing the following steps:

Select the timeline element (or create a new one).
Select the Data tab.
Click Add, then select Data source.
Select the extra data source that you want to view in the same chart as the first one.

Alternatively, you can add a breakout to a timeline so that separate timeline charts are shown side by side. Each timeline chart will show the results filtered on the different options of the data source that you selected as a basis for your breakout. To add a breakout, complete the following steps:

Select the timeline element (or create a new one).
Select the Data tab.
Click Add, then select Breakout.
Select the data source. The element will be updated immediately.