Net Promoter Score (NPS) question

Based on the rising popularity of the Net Promoter Score, you can add the NPS question to your surveys. To add the NPS question to your survey, complete the following steps:

  1. Open your survey.

  2. Add a question.

  3. Select Net Promoter Score under Rating & Ranking.

    NPS question.

  4. Enter a description for the question. You can change the labels displayed on the far right and left.

  5. Click Click.

Medallia Agile Research will automatically calculate your score and display it in a unique fashion in the report with charts and filters. See the following example:

NPS example.

Tip: Change your chart type to a

Timeline chart

to see the evolution of your NPS over time.