Using the respondents overview
The respondents overview provides information on your survey respondents, such as their completion level and the time needed to complete your survey. If contacts responded to your survey, you'll be able to find back the contact metadata in this overview as well.
Via the respondents overview you can take various things, including consulting individual respondent reports, removing responses from your survey, and editing responses.
Opening the respondents overview
- Open your survey.
- Select Analyze > Respondents.
You can refresh the respondents overview at any time by clicking the refresh icon.
Adding or removing columns
By default, the following columns are visible:
- ID — The respondent ID. The earlier a respondent provided his response, the lower this number will be.
- Date responded — Hover over the date to see the exact date and time.
- Completion level — If a respondent hasn't finished their survey yet, the completion level will be set to Partially responded.
- Completion time — Hover over this figure to see the exact time in seconds that it took a respondent to fill out a survey.
- Location — The location of the respondent based on their IP address.
- Actions — Additional actions you can take for each respondent (more info below).
Click the list icon to see the list of available columns. Select or deselect any columns you want to add or remove to the respondents overview. Any changes are immediately visible.
Some data (e.g. custom fields, first name, last name) will only be visible if the respondent is also a contact AND you have imported this information into your account.
Filtering
Click the funnel icon to open the filter options.
Completion level — View only respondents that completed the survey, only the ones that partially responded or view all respondents.
Language — Filter by available survey language.
Channel — See only those respondents who were invited via a certain channel. Only those channels that apply to your specific survey will be visible.
Find respondents where — Filter on any contact field that you've imported: email address, location, country, any custom field, etc. If you haven't used contacts, you can still filter on date responded or ID.
Click Apply to activate the filters.
Downloading raw data
Click the download icon to download the survey's raw data in Excel, SPSS (fully labeled), or CSV format. All active filters will be taken into account.
Consulting individual respondent reports
Select Report from the Actions dropdown next to the respondent to open the individual respondent report.
Or select multiple respondents and click Report to see all the selected respondents' reports in one overview. You can then download the respondent report(s) as a single PDF file.
Editing responses
Select Edit responses from the Actions dropdown next to the respondent whose responses you want to edit. A new tab will open showing the survey, which includes all selected answers for that respondent.
Go through the survey by clicking Next. Any changes you make will be updated in real time in your reports.
Removing responses
Select Delete from the Actions dropdown next to the respondent whose responses you want to remove.
The respondent, including all answers, will be deleted from the survey. If the responses were from a contact, the contact's status will change to Dropped.
Alternatively, you can select multiple respondents and select Delete to remove more than one respondent at the same time.
