Contact statuses
A contact is someone you add to a survey. As your survey project progresses, the status of the contact lets you know in what stage they are in. At a glance you will be able to see, for example, who has responded, which emails bounced and who has been reminded.
To view contact statuses, open your survey and select Contacts in the survey dashboard.
You can also view this in Distribute > Email > Contacts. You will see a full list of contacts added to the survey as well as their statuses.
| Status | Description |
|---|---|
| Included | The contact has been added to the survey but not yet invited. Maybe the survey launch date is in the future or a specific invitation date has been set for this contact. |
| Invited | The contact has been sent an invitation. |
| Saw email | The contact has seen the email. |
| Clicked through | The contact clicked the survey link in the email. |
| Reminded | The contact did not respond to the original invitation, so |
| Busy now | The contact is filling in the survey at this moment. |
| Screened out | The contact did not meet the criteria to respond and was directed to the alternative thank-you page |
| Partially responded | The contact started but did not reach the end of the survey. |
| Responded completely | The contact reached the end of the survey. |
| Paused | Paused contacts will not receive any scheduled reminders or be reset in the recurring schedule. As long as they are paused, they will not be able to respond to the survey. |
| Dropped | This contact's responses were deleted via the respondents overview. They are excluded from this survey. |
| Declined | The contact declined to fill out the survey. |
| Opted-out | The contact opted out of all your surveys. |
| Complaint | The contact marked your email invitation or reminder as spam. See High complaint rate warning for additional information. |
| Bounced | The email invitation bounced and came back as undeliverable. See Bounce types and subtypes for additional information. |
| Not delivered | The SMS can't be delivered to the contacts phone number. |
