Inviting contacts more than once for the same survey

On some occasions, you may want to invite the same person more than once to the same survey. When you distribute a survey to contacts, each contact will receive their own personal survey URL. By default, that means each contact can fill out the survey only once.

To invite the same contact more than once for the same survey, complete the following steps:

  1. First, create your Excel file with contacts. Make sure to add multiple rows for the person(s) you want to invite more than once. In the following example, I want to invite Mr Johnson twice, so I've added two rows in the Excel file with Mr Johnson's contact details.

    Contacts in Excel.

  2. Import your contacts.

  3. When you get to the import options, select the option Don't update existing contacts.

    Update contacts.

  4. Deselect the option If the same email address exists more than once in this file, only import the first one. This will ensure that all of your double (and triple) email addresses will also be imported multiple times.

  5. Continue with the other import steps.

Once you receive confirmation that the contacts were imported successfully, open the survey to which you've added these contacts. You will now see multiple records for the same person.

When you launch your survey, this person will receive multiple invitations, equivalent to the number of times they appeared on your contact list. If the survey was already live and you're adding new addresses to it, only the new contacts will receive an invitation.

Tip: If you need to make a distinction of any kind on the different addresses, add an identifier to a custom field. You will be able to

filter

on this custom field in your reports.

If you're not using contacts, see Multiple submissions by the same respondent.