Unsubscribing (opting out) contacts
Contacts can be unsubscribed from Agile Research surveys by using the opt-out option at the bottom of email invitations and reminders or by having you unsubscribe them.
The contact opts out
By default, there is an Opt-out link at the bottom of every email invitation/reminder sent by Agile Research.
You can also add the Opt-out link to a more prominent place within the email body itself by adding the variable {{contact.optOutUrl}} or by selecting it from the Variables dropdown in the email invitation and reminders. In this case, the opt-out link won't appear at the bottom of your mails anymore.
This legally required option allows recipients of the mail to opt out of receiving further mails from the sender.
If the recipient clicks on this link, they will be presented with two options:
- Don't participate — If recipients choose this option, they are indicating that they do not wish to participate in this particular survey only. Contacts will get the status Declined and they won't be sent any reminders for this survey.
- Block — If recipients choose this option, they are indicating that they do not wish to receive any more emails from you. In this case, their status set to 'opted-out' and they are also added to the opt-out list of your account. This means that you no longer are be able to send mails to these contacts.
You unsubscribe the contact
If you would like to unsubscribe a contact (for instance, if they sent a mail to you directly), complete the following steps:
- Open the survey.
Select Distribute > Email.
Select Contacts.
- Find the contacts you want to unsubscribe and select the checkboxes before their names.
- Click Opt out in the toolbar.
You have the choice of opting them out for only this survey or for all surveys in your account.
Unsubscribe contacts in bulk
Users with contact rights or account administrators can bulk upload contacts to the opt-out list.
To add bulk add these contacts follow the steps below:
- Select Account > Contacts > Opt outs.
Click Add contact manually and add the email addresses. Add one email address per line.
Click Add to confirm.
Unsubscribe contacts via our API
Using our API, you are able to automate the process of adding contacts to your opt-out list.
| POST | 3/contacts/optouts | Add new opt-outs for your account | Contacts (write) |
| GET | 3/contacts/optouts | Retrieve the opt-out list of your account taking the passed criteria into account | Contacts (read) |
