Complete profiles to fully activate user accounts.

A profile contains important information about an Agent Connect user, which is shown to survey respondents and other users. Each profile includes a photo and short biography of the person it represents.

Administrators create profiles for each team member. They can create each profile individually or create multiple profiles at once in a bulk operation. See Create profiles for other people and Create profiles in bulk to learn more.

Team members can refer to Complete your profile for instructions on filling in the necessary information to build out their profiles.

Each profile has a Profile status that indicates the condition of the profile, such as Active, Pending Review, or Deactivated. Users cannot send out Feedback requests until their profile is in the Active state.

Administrators must approve a team member's profile and make it active by directly editing the profile, or as part of a bulk update. See Edit profiles and approve changes and Edit and approve profiles in bulk to learn more.