Data purging policies for former client organizations

All data is stored within Amazon Web Services, primarily in the US-East region. Upon termination of the Agent Connect service by a client organization, the data accumulated will be dealt with as follows:

• Upon the client's request, all data will be removed that is not needed for contractual or legal reasons.

• In any case, within seven days, customer names and email addresses will be removed from the database and referenced solely via a system-generated anonymous identifier.

• Within 30 days, email send logs referencing successful customer email deliveries will be purged.

• Within 90 days, email send logs of unsuccessful customer email deliveries will be purged.

Download the full policies document in the Information and Security article.