Medallia Agent Connect provides robust integration capabilities through standardized fields, allowing you to send valuable CRM information directly to Agent Connect via our Requests API. This enables reporting, filtering, custom marketing links, and more within your surveys.

The Requests API automates customer feedback requests, streamlining the process while preserving agent workflows. With minimal development effort, systems can trigger feedback requests automatically. The API manages validations, suppression periods, and unsubscribe requests, ensuring your system remains efficient.

You can monitor requests and any errors via the API status pages, as well.

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