SSO: Google configuration

Integrate with Google Cloud for SSO

With Security Assertion Markup Language (SAML), your users can sign in to Agent Connect with their Google Cloud credentials.

Note: Only existing users can be supported via SAML 2.0. New team members cannot be automatically created by logging in through a SAML 2.0 provider. An administrator must create or invite new team members through the Agent Connect UI first.

Configuration instructions

Complete instructions for configuring Google Cloud as the Identity Provider (IdP) for an SSO integration to Agent Connect can be found in the Google Workspace Help Center.

Demonstration of google SAML configuration
Important: You must be signed in as a super administrator for this task.

Provide your configuration to Medallia

The IdP should generate data that will need to be supplied to the Support team. You will be asked to provide:

  • Identity Provider Single Sign-On/Login URL

  • X.509 certificate

Test the configuration

Once the configuration has been set up within Agent Connect, test the SSO functionality by visiting https://{your_subdomain}.stellaconnect.net/employees/sign_in?sso=true and clicking Sign in with provider.

Go live

With testing complete, contact us and we will enable your SAML configuration to be the default and only login option for all team members. At this point, all team members that visit the login page for Agent Connect will be immediately redirected to the IdP for login.