Linked Accounts Trends dashboard
View performance metrics for multiple instances.
The Linked Accounts Trends dashboard provides basic performance metrics for all Medallia Agent Connect instances used by your company. To open the Linked Accounts Trends Dashboard, click Trends in the Agent Connect navigation bar, then select "Linked Accounts".
Note: This report is available only to admins that have been provided the Linked Accounts permission by a Medallia representative.
The dashboard begins with three aggregated performance metrics:
- Star Rating
- Percent Negative
- Percent Five Star
Below these metrics, a sortable table lists all linked accounts/instances with the same metrics broken out by account. The table also lists the total number of requests in the filtered data set for each organization.
