View the status of your rewards program.

If your company has implemented a rewards program, Medallia Agent Connect includes reports that enable team leaders to monitor the progress of team members and the rewards program as a whole. For more information about implementing a rewards program, see Rewards.

To open any of the rewards reports, click Rewards Reports in the Agent Connect navigation bar, then select the report you would like to view.

Unfulfilled Rewards

The Unfulfilled Rewards report shows the progress of each team member toward the reward tiers configured for your company. If a team member has received enough votes to qualify for a reward, click Fulfill to give the reward.

Rewards Activity Log

The Rewards Activity Log shows which team members are due to receive rewards, but does not show progress toward those rewards. To give awards from this report, use the available filters to narrow the scope of the log, then click Fulfill all.

Rewards Votes

The Rewards Votes report shows a raw count of votes each team member has received for each reward tier.