Details of the SSO and MFA requirement

Agent Connect requires either multi-factor authentication (MFA) via email or single sign-on (SSO) access for all users. This requirement helps to ensure that only authorized users are able to access your organization's data.

To ensure maximum security of your data, no exceptions can be made to the SSO/MFA policy for any user or role. To support this security posture, user profiles must contain an email address. This helps to ensure that MFA codes are only sent through your organization's email infrastructure.