View your trend data
Keep up with your performance over time.
As well seeing your stream of feedback throughout the day, you can also see how your performance is changing over time. Click Trends in the top navigation bar to access your personal performance dashboard. This is a great thing to check at the beginning and end of every week and before your one-to-one meeting with your team leader.
Click any of the data points on your trends dashboard to open the related feedback.
Download the Agent Connect welcome guide for agents to learn more!