Earn achievement badges

Celebrate your accomplishments and milestones.

Customer feedback and coaching are an important part of personal development, but sometimes customer feedback can introduce anxiety, especially when negative feedback does not relate to your personal performance. If you are looking for a way to celebrate your accomplishments and experience over time in a purely positive and motivating way, earning achievement badges can help!

Earn achievements

Earning achievements grants unique badges that you can collect over time. Once a badge is earned, it is yours forever, to remind you of your accomplishments and how much experience you have gained in using Agent Connect.

How to earn badges

Achievements are categorized into "paths", with each path representing a distinct theme. Within each path, you can earn badges representing your personal progress within that theme. Most paths do not reveal the details of their badges until you have achieved one. Once a badge is achieved, the name and description will be revealed.

example badge

Some badges are revealed right away, before they are earned. These badges are meant to encourage new team members to set up their profile, receive their first customer feedback response, and save their first item for an upcoming 1:1 coaching session.

Even though the requirements for individual badges are hidden, you can still get an idea of the type of activities that will earn badges in each path:

  • Feedback — Receive feedback responses.

  • Coaching — Save items for 1:1 coaching sessions.

  • Personal — Engage with Agent Connect features.

  • QA Reviewers — Complete QA reviews.

  • QA Reviewees — Receive QA reviews.

View your achievements

You can check on your achievements in several ways:

  • The Achievements icon

  • The Performance page

  • The Achievements page

  • Scheduled email digests

Achievements icon

Click the Achievements icon (star) in the top navigation bar to quickly see any recent achievement badges you have earned:

example badges

Performance page

On the Performance page, an Achievements section will appear near the bottom of the page with details about your achievements.

example achievements section on the performance page

Here you can see your lifetime badge count and recently received badges. To view more details, click View Achievements.

Achievements page

You can track your achievements over time on the Achievements page. Here you can view your personal progress, including lifetime stats, recently earned badges, and progress along each path. You can access this page in two ways:

  • Click the Achievements icon (star) in the top navigation bar, then click See achievements, or...

  • Open the Performance page, scroll down to the Achievements section, then click View Achievements.

image of the achievements page

Email digests

You can subscribe to email updates on the Achievements page to receive scheduled emails about your achievements.

Follow the steps below to subscribe to email digests:

  1. On the Achievements page, click Subscribe.

    This will open a slide-out panel with additional options.

    subscribe slide out panel
  2. Toggle the Enable emails switch on.

  3. Select a frequency ("Daily" or "Weekly").

  4. If you selected a daily frequency, choose the day of the week to send emails.

  5. For either daily or weekly, choose the time of day to send emails.

Note: If there are no new achievements to share at the scheduled delivery time, the email will not be sent.