A unit represents a business unit for the company, and is the lowest reporting level. What specifically a unit is, varies widely by industry. Examples include:

• For a hotel chain, it would be an individual hotel
• For a retail chain, it would be an individual retail store
• For a call center, it could be an individual call agent, or it could be a team

There are three tables that contain information about the unit structure:

• The Unit table
• The Unit group table
• The Unit group membership table