Understanding social sharing in Medallia Ideas

Social sharing is only available if you have an Open (public) community.

When you have turned this feature on, users will see the option to share content with social media via buttons at the side of the page:

If users click on one of the icons, they will be asked for permission for Medallia Ideas to pass information to that social media platform on their behalf. Users may have to provide their social media log in details at this stage, they will only need to do this once for each network.

When Medallia Ideas has been given permission to share information with the social network, the user will be able to edit their post before it goes live on their social media feed.

Enabling social media sharing

To turn on the social media sharing feature:

1. Go to Community settings in the Crowd Management menu and click on the Access & Privacy tab.

2. Click the relevant button to Enable social media sharing.

   

3. Scroll down the page to click Save changes when you have finished.

Adding a social sharing icon

If you have turned on the social sharing feature, it's a good idea to add a social sharing icon; this is the image that will be shown on social networks when users share content from your community.

The image does not need to be a specific size, but we recommend that it is a square image and that it's good quality (ie. high resolution, not blurry).

To upload a sharing logo:

1. Go to Community settings in the Crowd Management menu and click on the Access & Privacy tab.

2. Click the Upload Logo button, next to Sharing Logo. This will open the file library window.

   

3. Select an image that you have already uploaded and click Save choice.​OrClick Choose file, pick an image from your computer, click Upload file and then click Save choice.

4. Scroll down the page to click Save changes when you have finished.