Private messages

Use private messages to converse with other users about your ideas.

In Medallia Ideas, groups of 2 to 10 users can be have private message conversations.

Restriction: To use private messaging, it must be enabled by your community administrator.

View your private messages

To go view your messages:

  1. Click on your profile icon in the navigation menu.

    Profile photograph with a red circle 'badge' containing the numeral 2

  2. Click My Messages to open the messages tab in your Profile.

    Profile showing "My Messages" link below the photograph and user name, and with a red circle 'badge' containing the numeral 2

  3. Any existing, on-going conversations appear on the left hand side of the messages area. Click a conversation view the messages in it.

    Messaging tab showing three messages

Note: When you have new messages, there will be a red badge on your profile icon to let you know how many you have.

Start a new conversation

To start a new conversation:

  1. Click the New Message button.

  2. Start typing in the To field to show matching users in your community.

    To file containing 'philip' and showing three profiles for users named 'Philip'

  3. Click a name to send a message to that person.

    You can send a message to up to 9 other users.

  4. To remove a user from the list, click the X next to their name.

    Names of To recipients below to the To field, each name is followed by an 'X'

  5. Type your message in the box below the list of users and click Send.

Respond to messages

To respond to a message in a conversation:

  1. Go to the Messaging tab and click on the conversation to show the messages in it.

  2. Type your reply in the box that says Enter your Reply, below the other messages.

    Reply text field below the list of messages for a selected To group

  3. Click Send when you have finished.

Your response appears below the other messages.