Overview

After you install and configure the components, you must start Virtual Hold and test it. In this section, you verify Windows services are started, test EyeQueue, check line status, and make test calls.

Verifying Windows Services are Started

1. Open the Services window. Navigate to Start > Control Panel > Administrative Tools > Services.

2. Verify the Virtual Hold Windows services (names begin with VHT or VHT_) are started. If necessary, right-click on any unstarted Windows services and select Start.

Testing Configuration

To ensure Configuration was installed and is running correctly:

1. In your web browser, enter the URL for Configuration (the default URL is http://<hostname or IPaddress>/Launchpad).

2. In the login window, enter you user name and password. (The default username is "admin", and the default password is "password".)

3. Click Configuration on the Launchpad.

4. Verify that Configuration is visible and responding correctly.

Checking Line Status

1. Log on to a Virtual Hold server.

2. Click the Dashboards icon.

3. Click Line Status.

4. Verify that the status and that the statistics update as you make your test calls.

Making Test Calls

Prerequisite: Configure a queue in Normal Mode and set the Turn-On Threshold to 0:00.

Testing the Callback Function

1. Call the Entry DN for the test queue. Verify the Virtual Hold IVR answers the call.

2. Choose a callback from the IVR options, follow the prompts, and then enter your phone number. Hang up when finished. Verify the system calls you back.

3. When Virtual Hold calls you back, choose to be transferred to an agent, and verify that an agent answers your call.

Testing the Hold Function

1. Call the Entry DN for the test queue. Verify the Virtual Hold IVR answers the call.

2. Choose to hold from the menu options, and then verify an agent answers your call.