Localization
Localization
What is it?
We've translated the Admin Tools, QA, Coaching, and Feedback pages to non-English languages, launching first with French, German, Italian, and Spanish.
Note: Any custom text or notes you've inputted will remain in its original language, i.e., coaching notes in 1:1 sessions, custom channel or brand names, QA review annotations, survey response comments, exports and API experiences.
Why does it matter?
We want Agent Connect to be inclusive for your teams, no matter where they sit in the world or which language they are most comfortable working in. More languages to come!
How do you use it?
You can request localization be enabled with your CSM. Once it's enabled, you can find the language switcher in the bottom right-hand corner of the app. Choose the language you feel most comfortable working in, and you're good to go!
