Medallia Experience Cloud Spring 2024.1 (e689) release notes

Released starting 15 Mar 2024

For software requirements for Web and Mobile users, and for survey takers, see System Requirements.

Notices

Changes that affect functionality.

Auto Importer and passwords

Warning: It is possible to update user-account passwords through Auto Importer. This feature may be deprecated in a future release. If your company requires this feature, contact your Medallia representative to have them validate the requirement with the Medallia Security Engineering and Trust Assurance group teams.

Medallia MQL API

Warning: The Medallia MQL API is deprecated and will no longer be available after July 31, 2024. Clients, partners, and administrators must migrate usage to Query API by that date. For more information, contact your Medallia expert.

Exports using string templates is deprecated

Restriction: As of the Summer 2023 release, the ability to set up exports using string templates is deprecated. Customers that had string template exports prior to Summer 2023 may continue to use those exports, and they will also still be able to set up new ones using string templates. If you require the use of string templates, please submit a feature activation request so that Medallia teams can validate the use of this now deprecated feature.

From email addresses

Important: As of the Fall 2023 release, the email address From Name and From Address for survey exports and push reports are automatically generated and cannot be changed. For example, the exports the Name now includes the company or instance name in the form "MEC Export for [companyName]". And the address includes the company or instance name as shown in the Web reporting instance URL, such as "mec-export-[companyUrlName]@[broadcasterHost].com.

Release highlights

Admin Suite

  • Admins now have the ability to modify the Unit type from the Units screen in ERROR - unresolved reference (Admin-suite). This aligns with the current behavior of Importers in Admin Suite.

Medallia Web

  • Drilling up and down Nested segments is now available in reports.

Reporting

  • Functionality added to the New Responses Form for parity of export settings:

    • Selection of fields to be exported.
    • Comment translations available to be exported.
    • Configuration available for admins specifying file name, formatting option, and file formats.

    • Changes on the reporting labels from Number of responses to Records. User interface update on MAX to provide a signal agnostic label.

    • Added Expanded significance testing footer to these modules: Scores by Segments, Dashboard Ranking, Pivot Table, and Benchmark Over Time. This is not a breaking schema change.

    • New control in Report editor for admins to enable sample size controls for reporting users, affecting Scores Over Time Scores by Segments Over Time and Module Builder.

  • The Module Editor now allows question groups to be configured as columns or rows when selected in the control panel.

  • Revamped Feedback (Rapid) response editor:

    • Revamped user interface: With a redesigned user interface, Feedback Response editor now offers a more intuitive, user-friendly and consistent experience across both web and mobile platforms. These changes streamline email composition allowing you to draft feedback responses more efficiently.
    • New Icons: New, visually appealing icons for spell check, signature settings, attachments, discard drafts, save and close to streamline your response drafting process.
    • Spellcheck in Mobile: New spell check feature in mobile enhancing the capabilities of the mobile platform.
    • Informative toast messages: New toast messages keep you updated on the actions perform such as sending an email, saving a draft, or discarding a draft.
    • Template modification warning: Pop-up warning message appear to alert when modifications are made to a template and a different template is selected from the Feedback response editor to prevent accidental data loss and ensures a smooth user experience.

  • Starting 24CR2, we are limiting browser support to the latest version plus the 3 previous ones for Microsoft Edge, Firefox, Chrome and Safari

  • Starting 24CR2, we are limiting browser support to the latest version plus the 3 previous ones for Microsoft Edge, Firefox, Chrome and Safari

  • Significance testing markers added to the following modules:

    • Benchmark Over Time
    • Module Builder
    • Scores by Segments Over Time

    Expanded Significance testing footer and Significance testing legend bug fixed.

  • Significance testing updates:

    • Significance testing markers have been added to these modules: Benchmark Over Time, Module Builder, and Scores by Segments Over Time.
    • Expanded Significance testing footer.
    • Fixed an issue with the Significance testing legend.

Social

  • Admins can now set up Medallia Social Feedback in Admin Suite, which provides a more intuitive user experience and consumes less time. You can find the Social tile under the Additional Signals section on Admin Suite home.

Text Analytics

  • You can now filter Contact fields in the program field list view based on Identity, Personal Identifiable Information, and Indexed status.

Restricted access updates

Three previously announced generative AI solutions are now actively recruiting for customer testing as part of ongoing development. Contact your Medallia representative to express interest.

Intelligent Summaries

  • Conversational transcripts related to chat and speech interactions can be automatically summarized using Generative AI. Those summaries may be included in reporting or exports. Engagements are expected to begin in the Spring 2024 release.

Smart Response

  • Personalized content to reply to an experience can be generated with AI based on feedback record context. Engagements are expected to begin in the Summer 2024.

Ask Athena

  • Medallia Experience Cloud Reporting can be searched and summarized with an easy-to-use Q&A interface using Generative AI assistants. Engagements are expected to begin in the Summer 2024.

Resolved issues

Admin Suite

  • Added case sensitivity flexibility for relationship management.

Text Analytics

  • TA Trends Over Time and TA Pivot Table modules now work with all scores/ranges in the Score Filter