Touchpoints

Touchpoints are the physical and digital places where customers interact with your organization.

Touchpoints are classified by Channel. MXO lets you create and manage Touchpoints on the following Channels:

  • Web
  • Mobile
  • Assisted
  • Social
  • Physical
  • Outbound

What information can I view on the Touchpoints page?

The Touchpoints page provides you with a list of all Touchpoints configured for your Space. It also provides you with the following details about each Touchpoint:

  • Channel for which the Touchpoint was created.
  • Number of Interaction Points configured.
  • Touchpoint Status; whether or not the Touchpoint has been published or not.
  • Date on which the Touchpoint was last modified.
  • Name of the last person to modify the Touchpoint.

Touchpoints page