IVG Cisco architecture
Cisco supported integrations
Cisco component requirements are:
- UCCE 10.5
- Unified Communications Manager 10.5.1
- Cisco Voice Platform 10.5.1
- Intelligent Contact Management 10.5.1
- UCCE 11.6
- Unified Communications Manager 11.6.0
- Cisco Voice Platform 11.6.0
- Intelligent Contact Management 11.6.0
Cisco IVG platform
The following figures detail integration models for IVG, On-Premise Callback software, and Cisco UCCE.
Deployment architecture diagrams
Standalone Callback deployment and Single IVG
This integration consists of the following:
- Standalone On-Premise Callback environment
- Single IVG
- Local PostgreSQL Database
- CTI Manager on IVG connected to a Cisco VRU Peripheral Gateway PIM
- Tomcat local on the IVG
- VIS published to Tomcat
- Call Control Interaction Server (CCIS) (CCXML) published to Tomcat
Standalone Callback deployment and Multiple IVG
This integration consists of the following:
- Standalone On-Premise Callback environment
- Multi IVG (N+1)
- PostgreSQL local on the first IVG; remote to all other IVGs
- CTI Manager per IVG connected to a Cisco VRU Peripheral Gateway PIM
- Tomcat local on each IVG
- VIS published to each Tomcat
- Call Control Interaction Server (CCIS) (CCXML) published to each Tomcat
High Availability Callback deployment and Multiple IVG
This integration consists of the following:
- High Availability On-Premise Callback environment
- Multi IVG (N+1)
- PostgreSQL remote from all IVGs
- CTI Manager per IVG connected to a Cisco VRU Peripheral Gateway PIM
- Tomcat local on each IVG
- VIS published to each Tomcat
- Call Control Interaction Server (CCIS) (CCXML) published to each Tomcat