IVG Cisco architecture

Cisco supported integrations

Cisco component requirements are:

  • UCCE 10.5
    • Unified Communications Manager 10.5.1
    • Cisco Voice Platform 10.5.1
    • Intelligent Contact Management 10.5.1
  • UCCE 11.6
    • Unified Communications Manager 11.6.0
    • Cisco Voice Platform 11.6.0
    • Intelligent Contact Management 11.6.0

Cisco IVG platform

The following figures detail integration models for IVG, On-Premise Callback software, and Cisco UCCE.

Deployment architecture diagrams

Standalone Callback deployment and Single IVG

This integration consists of the following:

  • Standalone On-Premise Callback environment
  • Single IVG
  • Local PostgreSQL Database
  • CTI Manager on IVG connected to a Cisco VRU Peripheral Gateway PIM
  • Tomcat local on the IVG
  • VIS published to Tomcat
  • Call Control Interaction Server (CCIS) (CCXML) published to Tomcat

Standalone Callback deployment and Single IVG diagram

Standalone Callback deployment and Multiple IVG

This integration consists of the following:

  • Standalone On-Premise Callback environment
  • Multi IVG (N+1)
  • PostgreSQL local on the first IVG; remote to all other IVGs
  • CTI Manager per IVG connected to a Cisco VRU Peripheral Gateway PIM
  • Tomcat local on each IVG
  • VIS published to each Tomcat
  • Call Control Interaction Server (CCIS) (CCXML) published to each Tomcat

Standalone Callback deployment and Multiple IVG diagram

High Availability Callback deployment and Multiple IVG

This integration consists of the following:

  • High Availability On-Premise Callback environment
  • Multi IVG (N+1)
  • PostgreSQL remote from all IVGs
  • CTI Manager per IVG connected to a Cisco VRU Peripheral Gateway PIM
  • Tomcat local on each IVG
  • VIS published to each Tomcat
  • Call Control Interaction Server (CCIS) (CCXML) published to each Tomcat

High Availability Callback deployment and Multiple IVG diagram