Activating IVG workers

Use the Workers option of the Configuration menu within the IVG management system to verify the required IVG Workers (listed in the following table) are Started and Running as part of the installation process. If necessary, use the following procedure to start IVG workers.

Note:

You must log into the IVG management system before these procedures can be utilized.

Worker NameProcess NameDescription
Holly Config ServerconfigserverRequired by all workers to access configuration information and ensure the parameter information is accurate throughout the IVGmanagementsystem.
Holly ForemanforemanRequired to monitor and restart workers.
Holly Voice BrowserbrowserRequired for calls using an IVR.
Holly Call ControlcallcontrolRequired when using CCXML.
Holly License ManagerhlmRequired for incoming calls. Used to limit the number of calls on a server to prevent oversubscribing. Also returns the configuration and URL for the application.
Holly HMS Page ServerhmspageserverRequired for IVG management system access.
Holly HMS Web Serverhmsweb
Holly Voice GatewayhvgRequired for calls using an IVR.
Holly VXML Subdialog ServerhvssRequired by license manager to access IVG license information.
Holly Log ManagerlogmgrRequired for writing diagnostic log information.
Holly SNMP SubagentsubagentRequired for SNMP integration and alarm consolidation in ~/log/alarms.log file.

To select and activate the required IVG workers:

  1. Select Configuration > Workers.
  2. Select the IVG VM on the right side of the window.
  3. Click the start icon (right arrow) for the IVG worker to be started.
  4. Verify the status of the worker changes to Running.
  5. Repeat Steps 3 and 4 for the remaining IVG workers that need started.