Your first steps in Agent Connect
Get started with Agent Connect as a team member.
Welcome to Agent Connect! As a team member, you can do many things on this platform:
Send feedback requests to customers.
View customer feedback about your interactions.
See how you compare against your team.
Monitor your performance trends.
Earn and track personal achievements.
This guide will walk you through your first steps on the platform to make sure you are ready for success!
Your welcome email
Once you have been invited to join your Agent Connect team, you will receive a welcome email from admin@stellaconnect.net.
Your welcome email will lead you through each step of getting your Agent Connect account set up — creating a password, completing your profile, and viewing feedback.
Log in to the platform
When you come back after your initial account setup, you will access the platform in one of two ways, depending on your company policies:
Through single-sign on (SSO) access that allows you to log in to your own company's systems before accessing Agent Connect, or...
By entering a username, password, and one-time passcode on the Agent Connect login page.
If you log in with a username and password, you will receive an email from noreply@stellaconnect.net containing a one-time passcode:
You can then paste the code into the field provided back on the Agent Connect login page:
Next steps
After you have logged in for the first time, the next step is to complete your profile according to your company's policies, unless it has already been completed by your team leader or an administrator.
When you are ready to learn how to use the features of Agent Connect to improve your performance and earn achievements, follow the links in the introduction to this article!
