Upgrading or canceling your subscription
Medallia Agile Research offers several pricing tiers. The following applies:
- If you upgrade your subscription at any point throughout your subscription, your additional respondents will be available immediately.
- All plans will auto-renew.
- If you downgrade your subscription, you will have access to your current plan until your current subscription end date.
- If you terminate your account, all data is immediately deleted. See Terminating your account for details.
Upgrading your subscription
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Select Account > Billing.
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Select Upgrade subscription.
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Select your new subscription plan.
Canceling your subscription
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Select Account > Billing to view billing options (see steps 1 and 2 in Upgrading your subscription). Select Subscription settings.
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You can cancel your subscription on this page by clicking Cancel Subscription. Customers with outstanding invoices will see a View Invoices button instead of Cancel Subscription.
Note: If you cancel your account,but change your mind before the end of your current billing period end date, you can choose another subscription model by selecting a plan from theNext subscription model
dropdown. If you make a selection here, your account will not be canceled. -
Enter a reason for canceling your subscription and click Cancel Subscription.