Upgrading or canceling your subscription

Medallia Agile Research offers several pricing tiers. The following applies:

  • If you upgrade your subscription at any point throughout your subscription, your additional respondents will be available immediately.
  • All plans will auto-renew.
  • If you downgrade your subscription, you will have access to your current plan until your current subscription end date.
  • If you terminate your account, all data is immediately deleted. See Terminating your account for details.
Note: If you upgrade your subscription, the end date of your subscription stays the same and any remaining volumes will not be transferred over to the new subscription period.

Upgrading your subscription

  1. Select Account > Billing.

    Billing.

  2. Select Subscription settings.

    Upgrade subscription.

  3. Make edits to your subscription plan in the Renew or planned upgrade or Immediate Upgrade sections, based on your needs.

    Renew or planned upgrade.

    Immediate upgrade.

Canceling your subscription

  1. Select Account > Billing to view billing options (see steps 1 and 2 in Upgrading your subscription).

  2. You can cancel your subscription on this page by clicking Cancel Subscription. Customers with outstanding invoices will see a View Invoices button instead of Cancel Subscription.

    Note: If you cancel your account but change your mind before the end of your current billing period end date, you can choose another subscription model and your account will not be canceled.

    Cancel subscription.

  3. Enter a reason for canceling your subscription and click Cancel Subscription.