Reasons to use a unique login for each user
It is recommended that each account or user administrator create a unique login for each user that will be accessing their Medallia Agile Research account. Each account can have an unlimited number of users.
Security
- Surveys contain critical and sensitive business data. All Agile Research users must use their own email address and password to sign in. Never use another user's logon credentials.
- Using unique users, roles, and permissions allows you to limit a user's access to certain surveys and to control what actions they can take. For instance, you could have an intern prepare a survey and at the same time not allow them to launch it until you have reviewed it.
- Should a user no longer work for your company, you can remove this user immediately so they can no longer access sensitive information or delete important data from your organization's Agile Research account. If you use a group login, you will have to change the password for everyone.
- When everyone signs in with their own account, they can all use two-step verification, protecting your data even more.
Accountability
- Actions taken on surveys are logged in our system (e.g., which user has edited or deleted a question, who has imported or deleted contacts, etc.). Every account or user administrator can see these actions in the Activity Log.
- The account or user administrator decides which rights, roles and permissions they assign to each user
Efficiency
- Using unique logins for each user will enable faster and proper support. If there is an issue with a survey, our support team contacts the user working on the survey.
- Agile Research sends a number of automatic emails depending on user actions. For instance, it sends out a daily or weekly survey report. If users share an email address, they will all get, read, and deal with emails not meant for them, which is not efficient. Even when they are working in the tool, data from surveys not pertinent for them will only distract them.
